Provide daily production support for TELUS Blacksmith Foodservice TPM processes
Monitor and troubleshoot promotion, accrual, claim, settlement, and funding workflows
Investigate issues by tracing transactions across SAP Trade systems, interfaces, and reporting tools
Perform configuration updates, data corrections, and recurring operational checks
Support reporting troubleshooting across SAP BW/4HANA, Databricks, Tibersoft and Power BI
Validate trade data flowing from SAP CBP, SAP CRM, and SAP TMA (S/4)
Document reporting logic, known rules, and common troubleshooting steps
Serve as an IT point of contact for Foodservice Sales and Retail Trade Operations
Translate business needs into clear functional and technical requirements
Communicate issue status, risks, and resolution progress to stakeholders
Identify recurring issues and recommend improvements
Support testing, validation, and design review activities for TELUS Blacksmith and SAP TMA rollouts
Partner with vendors to track issues, enhancements, and deliverables

Bachelor’s degree in Computer Science , Information Systems, or equivalent experience
At least two years in systems analysis, application support, or data‑driven IT roles
Hands‑on SQL experience, including joins, filters, and aggregations for issue tracing
Understanding of enterprise data concepts, semantic models, core database objects, and dimensional modeling
Experience supporting applications, integrations, and end‑to‑end data flows across platforms
Familiarity with SAP environments such as SAP BW/HANA, SAP CRM, or SAP TMA
Skill translating business issues into functional and technical requirements
Strong analytical, documentation, and organizational skills
Clear, concise communication with both business and IT partners
Experience managing multiple priorities in a fast‑paced environment
Experience collaborating with external vendors or managed service providers.
Travel up to 15% annually.

Systems Analyst – Trade Systems

Key skills