Operations Director, Payments

Role Overview

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
• Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
• Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
• Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
• Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
• Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
• Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
• Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
• Ensuring the payments team are remaining current on industry trends
• Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
• Ensure end user issues are resolved in a timely manner
• Manage, recruit and train a team of payment specialists across different geographies
• Act as a primary POC with network partners to resolve ongoing production issues

Requirements

• Fluency in both written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field
• Advance knowledge of global payment systems, region specific rules and regulations
• Payment operations experience across tech / fintech / gaming industry is an advantage
• Proven experience in fraud, risk, KYC, investigation, and risk management
• Expert experience managing, leading and building a wider team
• Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
• Experienced owning and and solving complex payment issues
• Understanding of Compliance and Risk Awareness

Benefits

• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities