Supervise and coordinate the activities of the NOC to ensure the availability, reliability, and efficiency of our network infrastructure.
Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions.
Develop, implement, and maintain standard operating procedures and best practices for the NOC team.
Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance.
Ensure compliance with industry regulations and security standards for data protection and network integrity.
Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement.
Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of experience in network management, with at least 2 years in a leadership role.
Preference for knowledge of OpenNMS, LibreNMS, zabbix
Preference for experience working with Mikrotik and Siklu
Hands-on experience with network monitoring tools and software.
Native English speaker or have English C2 level; multilingual (Spanish, Chinese) a plus
Excellent written and verbal communication skills, with the ability to effectively lead and collaborate within a remote team environment.
Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Ability to work independently and collaboratively in a fast-paced environment
Exceptional attention to detail and organizational abilities
Experience managing remote teams and working with offshore resources.
Strong interpersonal skills, persistence, and a goal-oriented mindset.
Ability to adapt to a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Senior Associate, Network Operations Center

Key skills