Customer Operations Administrator

Role Overview

We are seeking a motivated and detail-oriented Data Center Customer Operations Administrator to join our dynamic team. In this role, you will be responsible for supporting the Director of GAM + Business Operations and ensuring excellent service delivery to our customers. You will act as a liaison between our technical teams and customers, managing inquiries, resolving issues, and ensuring that our customers receive the highest level of support.

Responsibilities:

• Customer Support: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• Onboarding and Training: Facilitate the onboarding process for new customers by providing training, creating and delivering resources, and ensuring a smooth transition from the construction phase to full operational setup and integration.
• Monthly/Quarterly Service Reporting: Review comprehensive reports on service performance, leveraging data from other teams to showcase Stream’s operational excellence.
• Customer Communications & Newsletter Management: Own and manage the customer newsletter, including content planning, coordination with internal stakeholders, drafting, editing, and distribution to ensure timely, accurate, and value-driven communications for customers.
• Documentation: Maintain accurate records of customer interactions by attending customer and operations meetings, capturing customer feedback, operational updates, and any follow-up requirements, ensuring all relevant information is logged for future reference and compliance/ESG requirements.
• Overall Support: Take on ad-hoc projects as assigned, ensuring timely and efficient completion while meeting the Director of Global Account Management + Business Operations strategic objectives.
• Management Software: Act as the liaison for maintaining Wrike, or equivalent platform, across the entire GAM team, closely monitoring deliverables, tracking progress, and ensuring timely completion of tasks and projects.
• Inter-Departmental Collaboration: Work closely with cross-functional teams, including technical support, sales, security, and facility management, to enhance the customer experience.
• Continuous Process Improvement: Vigilantly monitor and refine operational methodologies to maintain agility and efficacy in a constantly evolving landscape.
• Stakeholder Feedback: Foster clear and consistent communication channels with all stakeholders, both internal and external, fostering alignment and consensus on operational matters.
• Industry Engagement: Remain abreast of the latest industry developments and trends to ensure that Stream’s offerings remain well positioned to serve your client.

Requirements

Minimum Qualifications:

• Bachelor’s degree in business, operations management, or a related field, or equivalent work experience.
• 2+ years of experience in customer service, project coordination, or operations in a data center or technology-driven environment.
• Strong organizational and multitasking skills with a focus on detail and accuracy.
• Proficiency in project management software (e.g., Wrike, Smartsheet, Microsoft Project, or similar).
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams and manage multiple priorities.

Preferred Qualifications:

• 4+ years of experience in customer operations or account management in a data center, technology, or energy industry.
• Familiarity with lease administration and compliance documentation (e.g., certificates of insurance).
• Proven track record of implementing process improvements and automation solutions.
• Advanced skills in Microsoft Office Suite and SharePoint administration.
• Familiarity with customer KPI tracking and reporting.

Benefits

At Stream, we invest in our people with benefits designed to support your health, financial wellbeing, and life beyond work. Our comprehensive offerings include medical, dental, and vision coverage; mental health resources and an Employee Assistance Program; wellness programs; Health Savings and Flexible Spending Accounts; disability and life insurance; and retirement planning. We also offer meaningful time away benefits, perks and purchasing programs, pet insurance, and legal and identity protection, so you can thrive at work and at home.