Customer Service Coordinator

Role Overview

• Provide customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center.
• Communicates information that requires some explanation or interpretation.
• Solves problems while able to anticipate additional needs/requests.

Requirements

• Typically requires a minimum of 1-2 years of related experience.
• Candidates must already be located in or around the Nashville, TN area.
• Must have SAP experience.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.