HR Operations Manager

Role Overview

• Own HR compliance across all entities, ensuring adherence to federal, state, and local employment laws including multi-state employment requirements.
• Manage benefits administration including health insurance, 401(k), and other employee benefits—from vendor selection to open enrollment to day-to-day employee support.
• Research, develop, and implement HR policies and procedures that scale with our growth while remaining practical and employee-friendly.
• Handle all employment paperwork and documentation including offer letters, employment agreements, I-9s, background checks, and personnel file management.
• Partner with the Talent Acquisition Manager to ensure smooth handoffs from recruiting to onboarding, and own the administrative aspects of the employee lifecycle.
• Manage HRIS and employee data, ensuring accurate records and reporting capabilities.
• Coordinate with external partners including benefits brokers and employment counsel on HR-related matters.
• Support payroll processes and coordinate with accounting on compensation-related matters.
• Handle employee relations matters with discretion, escalating appropriately when needed.
• Develop and maintain employee handbook, policies, and HR documentation.
• Support integration of acquired companies by ensuring compliant hiring practices and smooth employee transitions.
• Track and report on key HR metrics and compliance requirements.

Requirements

• 4+ years of experience in HR operations or people operations roles—not generalist positions, but dedicated HR ops experience.
• Bachelor's degree or equivalent work experience.
• Strong knowledge of employment law and HR compliance, including experience with multi-state employment. You should have the kind of foundational knowledge that SHRM certification represents—whether or not you hold the credential.
• Hands-on experience with benefits administration, including health insurance, 401(k), and open enrollment processes.
• Experience developing and implementing HR policies and procedures.
• Proficiency with HRIS systems designed for small-to-midsize companies (Gusto, Rippling, BambooHR, Paylocity, or similar)—not enterprise platforms like Workday or Oracle.
• Exceptional attention to detail and organizational skills—you don't let things fall through the cracks.
• Strong written and verbal communication skills with the ability to explain policies clearly to employees at all levels.
• Discretion and good judgment when handling sensitive employee information.
• Comfort working autonomously in a fast-paced, lean environment.
• A bias toward action—you figure things out and get them done rather than waiting to be told.
• Strong bias for automation and personal workflow optimization—you're always looking for ways to eliminate manual work and make processes more efficient.
• Experience with AI tools for productivity, specifically Claude or similar AI assistants. We use Claude extensively and expect you to leverage it daily.

Tech Stack

• Oracle

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities