Corporate Account Manager

Role Overview

• Work closely with the corporate sales team on understanding specific client requirements and pain points.
• Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process.
• Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective.
• Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date.
• Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client.
• Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps.
• Effectively manage time to make each client feel special through a professional handholding experience.
• Maintain all corporate client information within our CRM platform, Salesforce.
• Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered.
• Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams.
• Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery.
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the Sharebite portfolio.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch client service, including escalation and coordination of support issues as needed.
• Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won.
• Take on a buddy assignment for new team members as they go through the onboarding process.
• Participate in training sessions for new team members during their onboarding.

Requirements

• Bachelor's degree from an accredited college or university, or relevant experience.
• 3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Ability to work with a cross functional team (remotely).
• Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments.
• Consultative selling skills, ability to fully understand a client’s business needs, and how the Sharebite offering can be fully utilized.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
• High level of organization and focus, and ability to work under pressure.
• Strong familiarity with CRM solutions (e.g. Salesforce).
• Technical aptitude and ability to learn new concepts quickly.
• Experience with Salesforce is preferred.
• An understanding of the technical components around account management is a plus.

Benefits

• health insurance options
• equity
• daily meal stipend
• multiple health insurance options