Drive customer success and retention by cultivating deep, trusted relationships with our partners.
Ensure institutions realize maximum value from Stellic by promoting high product adoption, facilitating seamless renewals.
Serve as a strategic voice of the customer internally, measured by customer satisfaction, retention, and revenue expansion.
Develop deep product and industry expertise, becoming a trusted advisor to our partners and internal teams.

Completed Bachelor's degree from an accredited institution
2+ years professional background in education technology
Ability to navigate multi-stakeholder environments and build strong relationships across organizations
Deep empathy for stakeholders and motivation to help them achieve their goals
Strong persuasive communication skills, able to influence and inspire decision-making
Experience working within bureaucratic, slow-moving organizations such as government, finance, healthcare, or higher education
Proactive problem solver who can identify and mitigate risks while finding creative, scrappy solutions
Skilled in data analysis and reporting, with comfort using CSV files and Excel to demonstrate ROI
Experienced in training diverse stakeholders on complex enterprise B2B SaaS products
Clear and concise communicator, able to document and share updates effectively
Goal-oriented mindset focused on impact rather than tasks
Strong organizational skills with ability to manage a caseload of 25 partners
Comfortable handling commercial conversations, including upsells and renewals
Collaborative team player who works effectively with sales, product, and marketing teams
Determined and resilient, with a “get it done no matter what” attitude
Comfortable with travel (domestic and international)

Competitive salary, equity, and a culture of excellence, speed, and ownership.
Health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan.
401K and commuter benefits.
Generous stock options in a Series A stage startup.
Annual international retreats in some of the most beautiful cities & towns.
Flexible, outcome-based culture.

Enterprise Customer Success Manager – Higher Education

Key skills