Serve as the operational liaison between the customer and the internal deployment and technical teams throughout new client implementations.
Translate the voice of the customer across operational processes, turning challenges into wins.
Drive change management efforts within client organizations to encourage new ways of thinking and working.
Build trusted relationships with customer operations leaders and frontline teams. You’ll both present strategic insights remotely and travel to customer locations to support training, adoption, and executive alignment.
Identify operational gaps and recommend process adjustments to maximize solution impact and expand on structured workflows aligned with our SaaS platform.
Partner closely with technical project managers and integration teams to ensure data and system alignment.
Analyze operational data in Excel to support deployment decisions, track performance, and identify opportunities for improvement.
Understanding of TMS, telematics platforms, transportation analytics systems, or optimization tools.

In depth understanding of carrier operations, fleet management, and logistics execution.
Demonstrated experience driving operational improvements and change management in the transportation industry. A passion for process improvements, organizational excellence and seeing real-life impact of solutions.
Director level experience across carrier fleet operations, dispatch, network planning, capacity planning, etc.
Placing value on client relationships with a focus on understanding pain points, blockers, and business outcomes.
Experience working cross-functionally with operations, IT, and executive stakeholders
Microsoft Excel for reporting and operational tracking.
Willingness and ability to travel up to 50%, and excited to jump into a fast paced startup environment.
Demonstrated ability to hit specific project milestones on time.

Competitive compensation, including Series C level equity
Health / Dental / Vision 100% covered for employee and 50% for dependents
Life Insurance, with optional supplemental insurance
Flexible Spending Account (FSA)
Health Spending Account (HSA)
401(k) with match
Unlimited PTO (vacation, personal days, sick days, jury duty, military leave, bereavement)
11 Holidays
Paid Parental Leave for all employees
Short-term and Long-term Disability Insurances, and AD&D Insurance
Fitness membership reimbursement
Commuter benefits

Senior Customer Success Manager

Key skills