Provide support to the 24/7 Emergency Operations Center (EOC) staff.
Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public.
Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME
Duty Officer/Communications Coordinator).
Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols.
Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance.
Document all calls in the appropriate CDC system, record by type, caller, etc., and specific actions taken to accommodate the caller.
Distribute response-related reports to internal and external partners, as requested.
Triage response-related Requests for Information (RFI), Assistance (RFA), or Resources (RFR) when received.
Serve as action officer for follow-up on response-related critical actions on behalf of the Duty Officer and/or Senior Operations Officer.
Track critical actions for monthly report for Duty Officer and Senior Operations Officer.
Coordinate with response task forces and teams to meet support requirements.
Update protocols and procedures related to triage of incoming response calls, when required.
Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change briefs with the Duty Officer.

Junior (BA/BS in Public Health, or similar, with 2+ years work experience, or 4+ years work experience in an Emergency Operations Center environment)
0–2 years of Operations Center experience required.
Ability to obtain a Public Trust Clearance.
Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook Mail).
Ability to effectively communicate needs at all briefings to assist with operational strategy.
Ability to follow precise protocol for disseminating information to callers.
Ability to identify gaps in existing resources.
Ability to multitask in emergency situations.
Ability to be flexible with a strong sense of urgency.
Strong proofreading skill and attention to detail.
Strong organizational skills.
Ability to follow protocols and procedures set forth by a provided set of instructions.
Proactive problem solver, actively addressing issues that arise through proper channels and within existing parameters.

Business Analyst – Watch Officer, Part-Time / On-Call

Key skills