Clinical Implementation Specialist

Role Overview

• Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)
• Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions
• Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities
• Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios
• Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users)
• Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators
• Track training attendance, completion rates, and satisfaction scores
• Gather feedback from training participants to inform continuous improvement
• Assist in updating training materials based on product updates and user feedback
• Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS)
• Identify and recruit Site Champions who can accelerate adoption within their facilities
• Develop Champion engagement strategies and provide ongoing mentorship
• Facilitate peer learning sessions where successful users share best practices
• Create and maintain a Clinical Champion community of practice
• Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads
• Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers
• Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows
• Address clinical concerns and questions from frontline providers with empathy and clinical credibility
• Participate in VA medical staff meetings and clinical leadership forums as needed
• Monitor user feedback and star ratings to identify clinical quality concerns
• Review AI-generated documentation examples with users to ensure clinical accuracy and completeness
• Escalate patient safety concerns or documentation quality issues to leadership promptly
• Support clinical quality assurance activities including chart reviews when requested
• Help clinicians understand best practices for reviewing and editing AI-generated notes
• Guide clinicians through pre-encounter setup, template selection, and workflow optimization
• Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints)
• Translate clinical practice realities into actionable feedback for Product and Engineering teams
• Support development of specialty-specific workflows and templates based on frontline insights
• Support site go-lives by providing clinical presence during launch periods
• Conduct post-training check-ins with clinicians to identify early adoption barriers
• Monitor activation rates, recording initiation rates, and early utilization patterns
• Deploy targeted interventions for users who haven't activated or recorded within expected timeframes
• Participate in Site POC Information Forums, sharing insights and gathering barrier feedback
• Track user engagement metrics (30-day active users, recording frequency, sustained use rates)
• Identify struggling users or low-adoption sites requiring targeted support
• Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage)
• Implement "we miss you" campaigns and re-engagement strategies
• Document successful adoption strategies and share across implementation team
• Collect and categorize implementation barriers from Site POCs, users, and support tickets
• Conduct root cause analysis on recurring clinical workflow or adoption challenges
• Escalate systemic barriers to Director of Customer Delivery with recommended solutions
• Collaborate with Support team to resolve technical issues affecting clinical workflows
• Participate in sprint retrospectives and continuous improvement discussions
• Track and report on training metrics (attendance, satisfaction, time-to-activation)
• Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns)
• Collect qualitative feedback during office hours and site visits
• Document best practices and case studies from high-performing sites
• Support quarterly RE-AIM evaluation data collection activities
• Prepare site-specific utilization summaries for Site POCs
• Contribute clinical insights to weekly team reports
• Document lessons learned and recommendations for training/implementation improvements
• Participate in customer business reviews when clinical perspective is needed

Requirements

• Active clinical license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of direct patient care experience
• Understanding of clinical documentation requirements, EHR workflows, and medical decision-making
• Experience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)
• Knowledge of multiple clinical specialties and care settings
• Understanding of HIPAA, medical-legal documentation standards, and quality requirements
• 2-3+ years developing or delivering clinical education or healthcare IT training
• Comfortable presenting to groups ranging from 5 to 100+ participants
• Experience with virtual training platforms (Zoom, Teams, WebEx)
• Ability to adapt teaching methods to diverse learning styles and technical proficiency levels
• Track record of achieving high training satisfaction scores
• 2+ years supporting healthcare IT implementations or clinical process improvement initiatives
• Experience working with multiple stakeholders across complex healthcare organizations
• Ability to manage multiple priorities and meet deadlines
• Comfortable with ambiguity and changing priorities in fast-paced environments
• Strong organizational skills and attention to detail
• Comfortable learning new healthcare technologies quickly
• Basic proficiency with data analysis and dashboards (Excel/Google Sheets)
• Ability to troubleshoot workflow integration issues
• Experience with Learning Management Systems preferred
• Familiarity with virtual collaboration tools (Slack, SharePoint, project management software)
• Exceptional verbal and written communication skills
• Ability to build rapport and trust with clinicians quickly
• Strong active listening skills and empathy for clinician challenges
• Comfortable presenting to clinical leadership and executive stakeholders
• Collaborative team player who works well across functions
• User-centered with deep empathy for clinician burnout and workflow challenges
• Bias toward action with ability to make sound decisions under pressure
• Continuous improvement orientation with willingness to iterate based on feedback
• Entrepreneurial mindset comfortable in startup environments
• Mission-driven with genuine passion for improving Veteran care and clinician wellbeing
• Adaptable and resilient in face of challenges

Tech Stack

• Oracle

Benefits

• Competitive salary commensurate with experience, plus equity
• Comprehensive benefits
• Professional development opportunities