Senior Customer Director

Role Overview

• Serve as Executive Sponsor for strategic life sciences accounts, ensuring alignment to enterprise priorities and long-term value realization.
• Cultivate and expand C-suite partnerships across Commercial, Finance, HR, and Field Leadership to strengthen Prominence’s executive presence and influence.
• Own account growth strategy, identifying and advancing expansion opportunities that drive sustainable revenue and deepen client engagement.
• Lead executive presentations, annual planning engagements, and long-term commercial strategy discussions.
• Influence market positioning by shaping thought leadership and go-to-market strategies aligned to evolving life sciences industry dynamics.
• Provide executive oversight and advisory leadership across core commercial operations functions.
• Lead enterprise sales force design, sizing, and organizational alignment to enable scalable commercial growth.
• Architect territory and targeting strategies that optimize market coverage, resource deployment, and customer impact.
• Establish target-setting methodologies and quota governance frameworks aligned to corporate growth objectives.
• Oversee field execution strategy, driving activity optimization, call planning effectiveness, and productivity standards.
• Define performance measurement frameworks, including KPI strategy, executive reporting, and dashboard governance.
• Govern commercial data strategy, ensuring integrity, standardization, and compliant data management practices.
• Provide executive oversight of field compensation operations, ensuring accuracy, transparency, and alignment to performance strategy.
• Identify enterprise-level operational inefficiencies and design scalable, technology-enabled solutions.
• Ensure commercial operations processes align with regulatory and compliance requirements.
• Provide executive oversight and advisory leadership on incentive compensation (IC) strategy, design, and governance.
• Guide development of plan structures, business rules, eligibility frameworks, and governance models to ensure clarity, scalability, and compliance.
• Align incentive programs with brand strategy, product lifecycle stage, and market dynamics.
• Oversee IC implementation, administration, quality control, and risk mitigation.
• Ensure modeling rigor, financial alignment, and cross-functional stakeholder engagement.
• Champion data-driven decision-making across client engagements and commercial strategy initiatives.
• Oversee advanced analytics initiatives including modeling, forecasting, scenario planning, and performance optimization.
• Ensure delivery teams translate complex commercial data into clear, actionable executive insights that drive executive decision-making.
• Advance automation and scalable process design through adoption of modern analytics platforms and technology-enabled solutions.
• Maintain rigorous quality control standards across all client deliverables.
• Own P&L performance for designated portfolio or practice area.
• Drive margin optimization, resource planning, and delivery scalability.
• Manage multiple concurrent large-scale engagements with disciplined risk oversight.
• Establish KPIs and performance metrics to monitor engagement health and business impact.
• Lead and mentor high-performing client service, analytics, and commercial operations teams.
• Foster a culture of accountability, ownership, and adaptability in deadline-driven environments.
• Support recruitment, succession planning, and leadership development.
• Build repeatable methodologies and intellectual property to scale Tegra’s commercial operations practice.

Requirements

• 12–15+ years of progressive leadership experience in life sciences commercial operations, consulting, or analytics.
• Deep expertise in pharmaceutical, biotech, or medical device commercial models.
• Proven experience designing and overseeing incentive compensation programs.
• Demonstrated success managing executive client relationships and expanding revenue within accounts.
• Experience leading complex, multi-workstream engagements under tight deadlines.
• Strong financial acumen with experience managing P&L or practice-level performance.
• Exceptional executive communication and presentation skills.
• Bachelor’s degree required; MBA or advanced degree preferred.

Benefits

• Competitive Compensation Plans
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund