Respond to incoming calls efficiently and effectively with the highest level of quality service.
Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
Answer general questions from patients with courtesy and patience.
Confirm, schedule, and reschedule appointments, as necessary.
Follow up with patients on scheduled appointments.
Update patient demographics.
Collect and verify insurance information.
Make outbound calls to patients and clinics.
Handle online appointment requests.
Handle email inquiries.
Task messages to clinics.

Excellent customer service and communication skills
Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
Bi-lingual (English/Spanish) preferred (but not necessary)
Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
Ability to handle multiple inbound calls in a fast-paced, challenging environment.
Ability to multitask and navigate several systems at the same time.
Positive cheerful attitude.
Demonstration of critical thinking skills.
Excellent time management skills.
Ability to prioritize tasks.
Work collaboratively & courteously with all other departments to ensure a positive patient experience.

Call Center Representative

Key skills