Own a defined portfolio of mid-market and enterprise accounts with accountability for retention, expansion, and overall revenue growth.
Build and maintain strong relationships across customer organizations, including executive stakeholders.
Lead QBRs/MBRs to align on performance, roadmap initiatives, and growth opportunities.
Identify and drive upsell, cross-sell, and upgrade opportunities in partnership with Sales Directors and internal teams.
Develop and execute strategic account plans that support customer objectives and CommandLink revenue goals.
Maintain proactive communication to stay ahead of customer technology initiatives and position CommandLink as a long-term strategic partner.
Manage CRM, quoting tools, sales automation platforms, and KPI dashboards to ensure pipeline accuracy and performance visibility.
Act as the escalation point for commercial issues, ensuring fast resolution and clear communication.
Contribute positively to company culture while supporting cross-functional initiatives that enhance the customer experience.
Takes on additional responsibilities and projects as needed to support the success of the team and organization.

2+ years of experience in account management, customer success, or customer lifecycle revenue ownership within telecom, cloud communications, networking, security, or managed services.
Proven track record of meeting or exceeding revenue retention, upsell, and expansion quotas.
Experience managing full customer lifecycles including deployment, installation, renewal, and expansion.
Strong executive presence with experience leading presentations, QBRs, and customer-facing strategy discussions.
Experience selling or supporting Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network/Internet Services, Managed Services, or related software solutions.
Strong proficiency in CRM systems, Excel, and business productivity tools.
Confident negotiator with a consultative, solutions-oriented approach.
Self-motivated, highly organized, and comfortable managing proactive outreach and pipeline development.
Ability to perform under pressure while consistently exceeding revenue and retention targets.

Generous Medical, Dental, and Vision coverage for full-time employees
Flexible time off
401k to help you save for the future
Fun events at cool locations
Free DoorDash lunches on Fridays
Employee referral bonuses to encourage the addition of great new people to the team

Account Manager

Key skills