Own a portfolio of mid market to Enterprise Offsite accounts end-to-end: onboarding, strategy, execution, reporting, and renewals.
Deeply understand each client's competitive landscape, target topics, and AI search goals to build a tailored publisher and placement strategy.
Lead onboarding for new clients to ensure efficiency in time to value. Work cross-functionally across the organization to direct solution architect resources needed for account set up and maintenance.
Coordinate internally across publisher outreach, content, and operations teams to ensure placements are delivered on time and to a high standard.
Run regular bi-weekly client check-ins and QBRs — communicating progress, surfacing insights, and presenting recommendations with clarity and confidence.
Monitor and report on campaign performance: mention rate lift, share of voice, AI visibility gains, and publisher ROI. Turn data into a clear story.
Identify expansion opportunities within existing accounts: new topics, new verticals, increased scope.
Serve as the voice of the customer internally — feeding back to the product team on product gaps, workflow improvements, and what's working in the market.
Use the AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite program.
Help define and refine the playbooks, onboarding flows, and reporting templates that make the Offsite service scalable as an AI enabled agency service.

4+ years of experience in account management, client services, or customer success — ideally at a digital marketing agency, SEO/PR firm, or high-growth SaaS company.
Comfortable with AI Search, SEO, content marketing, and digital PR concepts; you don't need to be a technical expert but you can hold your own in a strategic conversation about AI search and third-party visibility and its impact on SEO/AEO.
Strong communicator and relationship-builder: you're trusted by clients, proactive in your outreach, and can translate complex data into clear, compelling narratives.
Operationally sharp: you keep projects on track, manage multiple workstreams simultaneously, and hold yourself and others accountable to timelines and quality.
Analytical enough to dig into performance data, identify what's working, and make a clear recommendation.
Entrepreneurial mindset: this product is still being built — you'll help shape the playbook, not just follow it.
Thrives in ambiguity and fast-moving environments; you default to action and figure things out as you go.
Bonus:
You've worked at a link-building, digital PR, or offsite SEO agency.
You understand how LLMs use third-party content to form responses and are excited about AI search as a category.
You have experience managing managed services or retainer-based client relationships.

Strategic Account Manager

Key skills