Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Triage and respond to privacy requests using client's macro system to address data access requests, opt-out requests, email unsubscribes, privacy policy questions, and general data protection inquiries
- Guide users through self-service solutions for account deletion, data downloads, email changes, 2FA issues, and privacy settings adjustments
- Process account deletion confirmations
- the primary action involving confirming user identity/intent and routing tickets to the daily bulk account deletion queue for processing
- Identify and flag regulator requests for immediate escalation to the DPO team
- Redirect specialized requests to appropriate teams including Customer Experience, Trust & Safety, Copyright, and Legal as needed
- Apply appropriate closure protocols for spam, resolved issues, or situations requiring no further action
- Maintain appropriate security, confidentiality, and discretion.
Requirements
- Minimum of 2 years' experience in legal compliance, law enforcement support, privacy operations or similar role
- Strong understanding of user privacy, data, legal terminology and documentation
- Excellent attention to detail and critical thinking skills
- Proficiency in data extraction and management
- Outstanding written and verbal communication skills
- Ability to maintain confidentiality and handle sensitive information
- Experience with case management or ticketing systems
- Preferred: IAPP certification: CIPP/US, CIPP/E, etc.
- Paralegal certification or experience
- Familiarity with international privacy laws such as the GDPR and CCPA
- Experience working with technology companies or online platforms
- Background in content moderation or trust and safety operations
Benefits
- Flexible work environment
- Comprehensive benefits package designed to support employees and their families