Serve as a primary point of contact for customers regarding service inquiries, proposals, and service matters.
Maintain daily communication with Sales Managers, Account Managers, Corporate Strategic Key Account teams, and Global Service Project Management teams.
Prepare, review, and issue service quotations in alignment with customer requirements and internal pricing guidelines.
Develop and manage service change orders, ensuring scope, pricing, and terms are clearly defined and approved.
Proactively follow up on quotes and change orders to secure customer purchase orders (POs).
Build and maintain strong customer relationships to support repeat service business.
Identify opportunities for additional services or scope expansion and communicate them to Sales and Account Management teams.

Bachelor’s degree in business, Sales, Engineering, or a related field (or equivalent experience).
2–5 years of experience in service sales, inside sales, account support, or a related commercial role.
Experience preparing quotations, change orders, and securing customer POs.
Strong communication skills with the ability to interact professionally with customers and cross-functional teams.
High attention to detail and strong organizational skills.
Proficiency with CRM and ERP systems (SAP experience a plus).

Service Business Development Manager – Global Services

Key skills