Responsible for training new hires and providing introduction to VSN team structure and workflow processes
Performs training needs assessment and creates new training modules as needed or requested by functional leaders
Manages onsite trainings for colleagues at customer sites
Welcome new hires with prepared onboarding kits and an office tour (for non-remote employees)
Provide necessary technical assistance to new hires to setup hardware and software
Create the new hire curriculum and consistent training programs for all employees
Give overview of software platform (i.e. D365 & Mastermind)
Assign additional Vector Learn trainings to employees for soft skills and technical skills reinforcement
Review new hire feedback after 30 days and determine if additional training is needed
Conduct needs assessment and create or assign trainings every month
Provide instructor-led training and ensure courses are added to Vector Learn
Run Vector Learn reports to determine completion progress and publish results
Follow-up with employees for required courses assigned and ensure timely completion
Draft, update, and organize D365 trainings and documents
Organize and manage customer site visits and perform necessary administrative functions
Coordinate with vendors and identify training needs and draft training programs for employees
Compile, update, and disseminate QA reporting

High School Diploma or equivalent
Bachelor's Degree
Preferred
2 Years Training Experience
Mentoring, Virtual & Classroom Training
2 Years Industry Related Experience
Customer Service Experience/Call Center Experience
Communication & Interpersonal Skills: Ability to deliver the training curriculum and receive feedback
Experience with creating training curriculum: Skills in preparing instructional aids and plans
Computer Proficiency: PowerPoint and recording software, Excel and Microsoft Office

Training Specialist

Key skills