Own pipeline conversion end-to-end, from first consumer engagement through closing, with direct accountability for outcomes.
Run daily operations: pipeline flow, bottleneck elimination, escalation management, and quality control.
Translate strong demand into consistent, repeatable execution across markets and transaction types.
Design and continuously refine origination and transaction workflows capable of supporting thousands of transactions with speed, consistency, and compliance.
Build AI-enabled, automation-first processes that reduce manual work, increase transparency, and improve decision quality.
Partner closely with Product and Engineering to rapidly ship tools that materially improve operational leverage and consumer experience.
Define and own dashboards that provide real-time visibility into conversion, cycle time, capacity, and consumer satisfaction.
Hire, train, and develop a lean, high-caliber operations team as volume grows.
Set clear standards, incentives, and accountability—no process theater, no excess headcount.
Coach strong performers and address underperformance quickly and fairly.
Be accountable for the consumer experience from pipeline entry through closing.
Design service experiences that reflect the gravity of purchasing a home: clear communication, predictability, and earned trust.
Build tight feedback loops so operational and consumer insights directly inform Product, Legal, and strategic decisions.
Work tightly with Capital Markets, Underwriting, Legal, Product, and Technology to align pricing, risk, compliance, and execution realities.
Surface constraints early and solve them pragmatically.
Requirements
Proven experience building and scaling consumer-facing operational systems.
Exceptional judgment and ability to make high-quality decisions with incomplete information.
Strong analytical orientation; fluency in metrics, dashboards, and operational data.
Deep process discipline in regulated or high-stakes transaction environments.
Demonstrated ability to operate hands-on before building teams.
Clear, concise communicator across technical, legal, and consumer-facing contexts.