Serve as the primary internal point of contact for our managed IT services provider
Participate in regular check-ins, planning meetings, and project reviews
Translate technical recommendations into clear, actionable guidance
Ensure IT priorities are aligned with organizational needs
Lead IT-related initiatives from discovery through rollout
Develop project plans, track timelines, and manage dependencies
Coordinate internal stakeholders, testing, training, and adoption
Monitor support queues, service levels, and vendor responsiveness
Ensure systems remain reliable, secure, and well-documented
Identify and remove internal barriers that slow down IT initiatives
Proactively communicate technology changes and upcoming initiatives
Ensure staff understand impacts, timelines, and expectations
Develop documentation and internal guidance materials
Oversee software licensing, renewals, contracts, and vendor relationships
Coordinate procurement and ensure tools remain aligned with business needs
Evaluate technology solutions that improve organizational effectiveness
Coordinate onboarding and offboarding technology processes
Maintain inventory of hardware and software assets
Manage procurement, lifecycle tracking, and audits
Improve processes through documentation and automation
Requirements
5–8 years of relevant experience in operations, project coordination, vendor management, IT coordination, or a related field. Candidates with less direct experience but strong transferable skills in coordination, communication, and project leadership are still encouraged to apply.
Exceptional communication skills with the ability to clearly explain technical concepts to non-technical stakeholders.
Strong organizational and project tracking abilities
Experience coordinating multiple stakeholders and priorities
Proactive, highly communicative working style
Comfort working with both technical and non-technical partners
Experience working with external vendors or managed service providers
Project management or change management experience
Exposure to IT systems or technology implementations
Experience supporting organizational communications or training
Benefits
Flexible policies
Internal practices
Programs that prioritize learning and sustainability