Ensure the branch operates efficiently and securely while delivering exceptional customer experiences.
Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements.
Enhance the customer experience by ensuring smooth transaction processing and resolving issues promptly.
Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.
Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions.
Utilize data-driven decision-making to improve branch performance and operational efficiency.

High school diploma, GED, or equivalent education
Required.
3+ Years Demonstrated successful experience in branch banking or a related operations/support function
Required.
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.
District Executive, District Operations Manager and Region President endorsement of performance
Required.
18+ Months Cash handling experience
Required.
18+ Months Customer service experience within a high volume, fast paced and constantly changing environment
Required.
Proficient in cash handling and maintaining audit logs.
Strong problem-solving skills with a proactive approach to issue resolution.
Proficient in using digital tools and technology to enhance customer engagement.
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.

Branch Operations Manager

Key skills