Senior Director, Client Success

Role Overview

• This position is responsible for leading the enterprise transformation program for one of the major banking clients, accountable for end‑to‑end outcomes across the client life cycle — from contract to delivery alignment, mobilization through to go‑live and scale.
• Own executive stakeholder alignment, program governance, delivery quality, and time‑to‑value, partnering with Sales, Product, Engineering, InfoSec, and other internal stakeholders to ensure commitments are met or exceeded.
• Strong technical fluency in modern banking platforms and cloud architectures—able to challenge assumptions, interpret designs, and ensure delivery quality.
• Advise executives regarding how to balance competing priorities and oversee projects and activities to ensure that effective business strategies and goals are met.

Requirements

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
• Minimum 15 years of Industry Experience in Banking and Enterprise Transformation
• Led at least one Tier‑1 bank core modernization from signature to production eg. Temenos, Mambu, Thought Machine, FIS, Fiserv or equivalent.
• Owned multi‑year transformation governance with C‑level stakeholders, demonstrable recovery of troubled programs.
• Operated in cloud, microservices, API streaming architectures, familiar with rigorous change control, release, and resiliency practices.
• Regulatory savvy US banking controls, risk frameworks with proven delivery to audit and compliance expectations.
• Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
• Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
• Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
• Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.

Tech Stack

• Cloud
• Microservices

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program