Conduct outreach to motivate, facilitate, and educate members about the benefits of programs
Conduct assessments of the member’s status and develop a care plan with the member to address their goals
Assessments are conducted by telephone and/or text
Evaluate individual member care needs and communicate medical information to health care professionals
Manage a caseload of members to ensure expedient contact is made with each member
Facilitate coordination of care with providers and schedule appointments as needed
Motivate members to be active and engaged participants in their health and overall well-being
Identify and help address needs related to Social Determinants of Health
Coordinate and complete correspondence according to established workflows
Thoroughly and accurately document actions taken in a care management platform
Make a high volume of outreaches to members, families, providers, or other recipients as needed to successfully perform the role.

Must be fluent in English and Spanish
2+ years of experience as a care coordinator, case manager, community health worker, pharmacy technician, or social worker
Remote work experience preferred
Experience working with Medicaid and/or Dual Eligible patients
Strong interpersonal, communication (both verbal and written), and problem-solving skills
Experience working with customers over the phone and by text message
Experience documenting case notes in a care management or electronic health record platform
Experience with motivational interviewing
Dedicated home office for remote work.

Competitive compensation packages
401(k) with employer matching
Medical, dental, and vision insurance, including a 100% employer-paid option
Paid time off, paid sick time off, and paid holidays
Remote work
Comprehensive training and development
100% employer-paid short-term disability, long-term disability, and basic life insurance
Health Savings Plan with employer contributions
Employee assistance program (EAP).

Bilingual Care Coordinator

Key skills