The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly
Responsible for confidently delivering performance feedback, setting goals, fostering teamwork, and clearly communicating business objectives
Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors
Must be able to competently perform duties in the absence of the general manager
Motivate and positively influence staff, especially during times of low morale
Addressing issues in a timely fashion, ensuring company policies and procedures are followed
Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations
Ensures that the restaurant always looks clean, inviting, and adheres to brand standards
Ensures cash management is accurate and processed daily, reports are delivered as per company directives
Address customer needs and resolve issues, ensuring positive and long-term customer relationships
Ensures inventory data is correct by performing spot inventory counts and checks

2+ Years experience in quick service restaurant or similar management operations
Strong leadership and management skills with proven ability to motivate and inspire a team
Excellent customer service abilities and positive attitude
Excellent verbal and communication skills with a sharp business acumen
Basic food safety understanding and practice
Ability and willingness to lift/push objects weighing over 30 Lbs.

Assistant General Manager

Key skills