Senior Global Payroll Operations Manager

Role Overview

• Oversee full-cycle payroll processing for multiple countries in the Americas (U.S., Canada, Costa Rica, etc.) in partnership with payroll outsourcing service provider to ensure timely and accurate payroll for all employees
• Ensure timely and accurate payroll execution, including earnings, deductions, benefits, and tax withholdings
• Partner with local HR teams to ensure compliance with country-specific payroll regulations and company policies
• Collaborate with HR, Finance, and other departments to ensure seamless payroll operations
• Address and resolve payroll-related issues
• Review and approve payroll reports, reconciliations, and adjustments before submission
• Lead and mentor a team of payroll associates based in Costa Rica, ensuring high performance and professional development
• Provide regular feedback, coaching, and support to enhance payroll accuracy and efficiency
• Act as the key escalation point for payroll-related issues and inquiries
• Partner with local and global business partners and payroll outsourcing service providers on creating and executing monthly metrics tracking the health of payroll operations
• Ensure compliance with all local, state, and federal payroll regulations
• Stay updated on changes in payroll laws and regulations
• Collaborate with Finance, HR, and Legal teams to address compliance and audit-related requirements
• Maintain accurate payroll records and provide necessary reports to internal stakeholders and external auditors
• Conduct regular audits to ensure payroll accuracy and compliance
• Implement and maintain strong internal controls
• Prepare and analyze payroll reports
• Provide insights and recommendations to senior management
• Identify and implement process improvements to enhance payroll efficiency and accuracy
• Drive automation and standardization of payroll processes
• Partner with ADP and internal teams to optimize payroll workflows, reporting, and system integration
• Drive standardization and best practices across all payroll operations
• Manage relationships with payroll outsourcing service providers
• Ensure service level agreements are met

Requirements

• 7 plus years of experience in a global payroll people management
• Experience managing payroll for multiple countries in North and South America
• Strong knowledge of payroll laws and regulations in the Americas
• Prior experience managing a team, preferably in an offshore model
• Experience working in a shared services or global payroll environment preferred
• Experience working with ADP payroll platforms and HRIS systems (e.g., ADP, Workday)
• Payroll certifications such as CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner)
• Bachelor’s degree in accounting, Finance, Business Administration, or related field

Tech Stack

• C++

Benefits

• flexible time off for exempt associates
• paid time off for non-exempt associates
• up to 12 paid holidays per year
• health benefits (including medical, dental, and vision plan options and health spending accounts)
• mental health support
• disability benefits
• up to 12 weeks of paid parental leave
• adoption assistance
• fertility planning coverage
• legal benefits
• long-term care insurance
• commuter benefits
• tuition reimbursement
• charity gift matching
• employee stock purchase plan
• 401(k) retirement savings with employer match
• access to TransUnion’s Employee Resource Groups