Oversee full-cycle payroll processing for multiple countries in the Americas (U.S., Canada, Costa Rica, etc.) in partnership with payroll outsourcing service provider to ensure timely and accurate payroll for all employees
Ensure timely and accurate payroll execution, including earnings, deductions, benefits, and tax withholdings
Partner with local HR teams to ensure compliance with country-specific payroll regulations and company policies
Collaborate with HR, Finance, and other departments to ensure seamless payroll operations
Address and resolve payroll-related issues
Review and approve payroll reports, reconciliations, and adjustments before submission
Lead and mentor a team of payroll associates based in Costa Rica, ensuring high performance and professional development
Provide regular feedback, coaching, and support to enhance payroll accuracy and efficiency
Act as the key escalation point for payroll-related issues and inquiries
Partner with local and global business partners and payroll outsourcing service providers on creating and executing monthly metrics tracking the health of payroll operations
Ensure compliance with all local, state, and federal payroll regulations
Stay updated on changes in payroll laws and regulations
Collaborate with Finance, HR, and Legal teams to address compliance and audit-related requirements
Maintain accurate payroll records and provide necessary reports to internal stakeholders and external auditors
Conduct regular audits to ensure payroll accuracy and compliance
Implement and maintain strong internal controls
Prepare and analyze payroll reports
Provide insights and recommendations to senior management
Identify and implement process improvements to enhance payroll efficiency and accuracy
Drive automation and standardization of payroll processes
Partner with ADP and internal teams to optimize payroll workflows, reporting, and system integration
Drive standardization and best practices across all payroll operations
Manage relationships with payroll outsourcing service providers
Ensure service level agreements are met
Requirements
7 plus years of experience in a global payroll people management
Experience managing payroll for multiple countries in North and South America
Strong knowledge of payroll laws and regulations in the Americas
Prior experience managing a team, preferably in an offshore model
Experience working in a shared services or global payroll environment preferred
Experience working with ADP payroll platforms and HRIS systems (e.g., ADP, Workday)
Payroll certifications such as CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner)
Bachelor’s degree in accounting, Finance, Business Administration, or related field
Tech Stack
C++
Benefits
flexible time off for exempt associates
paid time off for non-exempt associates
up to 12 paid holidays per year
health benefits (including medical, dental, and vision plan options and health spending accounts)