Take ownership of outcomes optimization for ~4–5 key programs, with success measured by program performance against defined targets.
Monitor program lifecycle performance and key metrics such as medication adherence / PDC, care gap closure rates, healthcare utilization trends, engagement and activation health across priority segments.
Provide clear, structured reporting on program health (weekly and/or monthly depending on program need).
Identify when performance is off track, diagnose likely causes, and drive targeted improvements.
Serve as a tactical lead for intervention strategies, identifying opportunities within member populations to improve engagement and health outcomes.
Project manage end-to-end launches to ensure experiences are timely, safe, accurate, and error-free.
Proactively surface opportunities via analysis—either by performing analyses yourself or directing HIDA to conduct deeper dives.
Create reusable analyses / reporting views that make it easy to understand intervention performance, segment member populations for targeted strategies, and review survey responses.
Co-develop performance strategy and presentation materials (e.g., SBRs, monthly refreshes), and help CS tell a crisp story with data + intervention results.
Partner with Product + Engineering to flag product limitations, propose improvements, and help prioritize capabilities that reduce manual work over time.

4–8+ years experience in program operations, growth/engagement ops, product ops, analytics-driven operations, consulting, or digital health operations (titles vary).
Proven ability to run metrics-driven optimization loops: set targets → launch interventions → measure → iterate.
Strong project management skills across multiple stakeholders and parallel workstreams.
Comfort operating in tools + data: you can reason from dashboards, queries, cohorts, funnels, and experiment results.
High bar for operational excellence: details, QA, documentation, and “safe to ship” judgment.
Experience working with Medicaid/Medicare populations and/or chronic condition programs (diabetes, hypertension, CKD, depression, heart disease).
Familiarity with medication adherence metrics (e.g., PDC) and care gap closure concepts.
Experience with experimentation, survey design, behavioral interventions, or member engagement tooling.
Basic SQL or analytics tooling proficiency (depending on your stack).

Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey
Competitive salary & commission structure
Health, dental, vision insurance, and FSA/HSA plans
Ability to have a positive impact on people who need it most
Support of a highly dedicated team focused on building the future of healthcare

Program Operations Manager

Key skills