Senior Manager – Strategy & Operations

Role Overview

• Support strategic planning, prioritization, and execution across artist management initiatives.
• Build financial and operational models to evaluate scenarios, tradeoffs, and new initiatives.
• Translate analysis into clear, actionable recommendations for leadership.
• Prepare concise strategy briefs, operating updates, and performance summaries.
• Develop and maintain a clear, data-informed view of the artist and manager landscape
• Utilize existing Salesforce tools as a power user, optimizer, and evangelist; ensuring data quality and strong system usage, training and supporting internal users, creating dashboards/reports, etc.
• Analyze quantitative signals such as streaming consumption, chart performance, touring data, ticket sales, and key festival lineups
• Incorporate qualitative inputs, including word-of-mouth, relationship-driven insights, and industry conversations, into prioritization
• Partner with artist managers and leadership to translate research into focused outreach and business development efforts.
• Support the operational backbone of the artist management team, ensuring consistent processes and communication
• Prepare agendas and materials ahead of meetings; capture clear notes, decisions, and next steps. Hold yourself and others accountable for follow-through on agreed priorities.
• Collaborate across teams to identify friction points and implement practical, scalable solutions
• Track decisions, action items, and progress against initiatives
• following up across stakeholders, flagging risks early, and helping to drive resolution
• Coordinate inputs, timelines, and deliverables, including for senior leaders when needed.
• Help maintain goal-setting, KPI tracking, and regular review rhythms.

Requirements

• 5+ years of experience in operations, strategy, business operations, consulting, or similar roles.
• Strong analytical and quantitative skills, including comfort with Excel or Google Sheets and basic modeling
• Experience conducting market or industry research and synthesizing both quantitative and qualitative inputs
• CRM fluency, Salesforce-specific experience preferred
• Excellent written and verbal communication skills. Highly reliable and detail-oriented.
• Low-ego, team-first mindset; willingness to get into the weeds and coordinate among executives to help the team succeed
• MBA or equivalent experience in a highly analytical environment is a plus.
• Passion for music and creative industries is a strong plus.

Benefits

• Ownership: Equity participation for everyone
• Health & Wealth: Comprehensive health, dental, and vision insurance plus 401(k) with company match
• Performance Rewards: Annual bonuses tied to results
• Flexibility: Flexible PTO and hybrid in-office schedules for those in NYC
• Access: Live shows, festivals, and the music community you're helping create
• Growth: Learn from people who've built careers at majors, independents, and startups