Senior Field Service Engineer – OpEx Service

Role Overview

• Serve as a senior technical representative of OpEx and its manufacturing partners, consistently demonstrating professionalism, accountability, and alignment with company standards and values.
• Act as a technical escalation point for complex service issues, providing advanced diagnostics, root cause analysis, and resolution for CNC-controlled machine tools and automation systems.
• Lead and execute the installation, commissioning, repair, and troubleshooting of advanced CNC machinery and integrated automation equipment in customer environments.
• Diagnose and resolve highly complex mechanical, electrical, hydraulic, pneumatic, and electronic system issues with minimal oversight.
• Provide advanced technical guidance to customers regarding equipment operation, preventive maintenance, safety practices, and long-term reliability.
• Mentor, coach, and provide on-the-job technical training to junior Field Service Engineers, supporting skill development, knowledge transfer, and adherence to established best practices, without formal supervisory authority.
• Support field operations through administrative and coordination responsibilities, including completing required documentation, submitting expense reimbursements accurately and timely, and assisting with scheduling and workload coordination for junior engineers.
• Ensure all work is performed in full compliance with OpEx policies, procedures, safety standards, customer requirements, and manufacturer guidelines, recognizing this role operates as a company employee—not an independent contractor.
• Communicate clearly and professionally with supervisors, internal teams, customers, and external partners regarding service activities, timelines, technical findings, and resolution plans.
• Interpret, analyze, and effectively communicate technical documentation, including engineering drawings, schematics, and control diagrams.
• Demonstrate advanced expertise in I/O modules, servo drives and amplifiers, motion control systems, feedback devices, and industrial control architectures.
• Apply deep working knowledge of electrical systems, hydraulics, pneumatics, EtherCAT/Ethernet networking, PLC-based control systems, and industrial electronics.
• Participate in leadership development, technical training, and continuous improvement initiatives to strengthen individual capability and overall field service performance.
• Uphold a customer-focused mindset while maintaining high service standards, consistent documentation practices, and professional conduct at all times.

Requirements

• Bachelor’s degree in Engineering, Mechatronics, Hydraulics or related field, preferred
• 8+ years of field service experience with CNC machinery and/or industrial automation.
• Proven ability to lead, mentor, and coach junior engineers in both technical and professional development.
• Advanced proficiency with mechanical, electrical, hydraulic, and pneumatic troubleshooting.
• Familiarity with Allen Bradley PLCs and related industrial control systems preferred.
• Strong communication and leadership skills with the ability to balance technical and leadership responsibilities.
• Proficient in computer applications for documentation, reporting, and communication.
• Valid driver’s license and ability to travel extensively as required.
• Must be legally authorized to work in the United States without current or future sponsorship.

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities
• Travel expense reimbursements