Bilingual Solution Engineer – Central/Eastern Canada

Role Overview

• Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
• A&E consultant engagements in the Quebec region
• Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
• Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
• Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
• Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
• Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
• Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
• Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
• Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
• Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
• Support trade shows, including booth setup, booth staffing, product demonstrations and presentation assistance
• Travel required, regional and occasionally United States (30% to 50% depending on business requirements)
• Other tasks as assigned

Requirements

• Bilingual – English and French mandatory
• Bachelor's degree or higher in a technical discipline
• Engineering, Information Technology, Computer Science, or a relevant field
• Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
• Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
• Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
• Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
• Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
• Familiarity working with databases (SQL, etc) and reading log files
• Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
• Time management skills enabling you to prioritize your tasks accordingly and independently
• Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers

Tech Stack

• Linux
• SQL

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development
• Travel opportunities