CX Technology Lead – AI

Role Overview

• System Administration & Optimization: Administer and optimize key GTM platforms (e.g., Salesforce, Marketo, Outreach, Gainsight), ensuring data integrity, system scalability, and user adoption.
• Strategic Planning & Roadmapping: Collaborate with GTM leadership to define system requirements, evaluate new technologies, and develop a strategic roadmap for GTM systems to align with business objectives.
• Integration & Data Flow Management: Design, implement, and maintain integrations between various GTM systems and other business-critical platforms, ensuring accurate and timely data flow across the organization.
• Process Improvement & Automation: Identify opportunities for process automation and efficiency gains within GTM workflows, leveraging system capabilities to streamline operations and improve team productivity.
• User Support & Training: Provide expert-level support to GTM teams, troubleshoot system issues, and develop training materials to ensure users are effectively utilizing GTM tools.
• Reporting & Analytics: Develop and maintain dashboards, reports, and analytics to provide insights into GTM performance, system utilization, and data quality.
• Vendor Management: Manage relationships with GTM system vendors, including contract negotiation, service level agreements, and product roadmap discussions.
• Compliance & Governance: Ensure GTM systems adhere to data privacy regulations (e.g., GDPR, CCPA) and internal governance policies.
• Project Management: Lead and manage GTM systems projects from conception to completion, including requirements gathering, solution design, testing, and deployment.

Requirements

• Education: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Experience: 5+ years of experience in GTM systems administration, operations, or a similar role, with a strong focus on Salesforce.com.
• Technical Proficiency:
• Expert-level administration experience with Salesforce Sales Cloud and Service Cloud (certifications preferred).
• Proficiency with marketing automation platforms (e.g., Marketo, HubSpot).
• Experience with sales engagement platforms (e.g., Outreach, Salesloft).
• Familiarity with customer success platforms (e.g., Gainsight) is a plus.
• Strong understanding of data models, integration patterns, and API usage.
• Experience with SQL, Excel, and data visualization tools (e.g., Tableau, Power BI) a plus.
• Analytical Skills: Proven ability to analyze complex data sets, identify trends, and derive actionable insights to improve GTM performance.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and collaborate effectively with cross-functional teams.
• Problem-Solving: Strong problem-solving skills with a proactive and solutions-oriented approach.
• Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strategic Thinking: Ability to think strategically about GTM systems and their impact on overall business objectives.

Tech Stack

• Cloud
• SFDC
• SQL
• Tableau

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• because everyone should have a stake in our success.
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection