Reporting to the Director, Portfolio Management, you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare.
Support multi-year enterprise transformation programs and/or individual projects governed by the SDO, ensuring alignment with transformation strategy and portfolio-level objectives.
Manage both standalone projects and workstreams embedded within larger transformation programs, requiring strong collaboration with Program Directors, Business stakeholders, OCM partners, PO’s and Enterprise Architecture teams.

5–10 years of professional project management experience in complex environments
Demonstrated experience leading agile projects or programs end‑to‑end, including scope, schedule, budget, and resources
Experience working in matrixed organizations with cross‑functional teams and shared accountability
Proven experience managing project risks, issues, dependencies, and escalations
Strong project planning and execution using PMO best practices and governance standards
Ability to manage scope changes and clearly communicate impacts to budget, schedule, and resourcing
Excellent stakeholder and executive communication skills, including status reporting and escalation management
Strong analytical and problem‑solving skills, including basic root cause analysis
High attention to detail, organization, and time management
Proven experience delivering agile and waterfall projects and programs/initiatives
Proficiency with project management and productivity tools (e.g., MS Office, JIRA, Aha! or similar)
Experience gathering, analyzing, and reporting project metrics and dashboards
Comfort working in data‑driven environments and interpreting metrics to inform decisions
Experience working with AI‑assisted delivery, forecasting, or analytics tools
Strong business acumen with the confidence to drive accountability and decision ownership at senior levels.

Principal Program Manager

Key skills