Principal Program Manager

Role Overview

• Act as primary client liaison for SDO-governed projects and programs
• Lead standalone projects and workstreams within multi-year, cross-functional transformation programs
• Ensure alignment with transformation strategy, portfolio objectives, and program roadmaps
• Maintain momentum, cohesion, and clear ownership across all workstreams
• Manage day-to-day operational execution, including task definition and resource allocation
• Participate in integrated planning rhythms across SDO programs
• Develop and maintain project plans using PMO methodologies tailored to stakeholder needs
• Ensure adherence to SDO intake, prioritization, governance, and reporting standards
• Manage project scope, budget, timelines, and resourcing
• Drive benefits realization by ensuring scope and solutions align to intended business outcomes
• Communicate project status, milestones, budget tracking, and risks to executive sponsors and business stakeholders
• Own escalation and change control processes, ensuring timely resolution
• Prepare and maintain all project management reports using SDO-standard formats
• Coordinate with vendors from SOW development through delivery
• Manage vendor onboarding, accountability to contract, deliverables, and timelines
• Lead vendor calls and maintains productive vendor relationships
• Identify, assess, and manage project risks and issues with appropriate urgency
• Facilitate problem-solving by bringing the right stakeholders together and driving closure
• Own accountability for decision-making at the appropriate organizational level
• Foster growth of project management capabilities within the PMO
• Contribute to the overall goals and objectives of the Project Management Office

Requirements

• 5–10 years of professional project management experience in complex environments
• Demonstrated experience leading agile projects or programs end‑to‑end, including scope, schedule, budget, and resources
• Experience working in matrixed organizations with cross‑functional teams and shared accountability
• Proven experience managing project risks, issues, dependencies, and escalations
• Strong project planning and execution using PMO best practices and governance standards
• Ability to manage scope changes and clearly communicate impacts to budget, schedule, and resourcing
• Excellent stakeholder and executive communication skills, including status reporting and escalation management
• Strong analytical and problem‑solving skills, including basic root cause analysis
• High attention to detail, organization, and time management
• Proven experience delivering agile and waterfall projects and programs/initiatives
• Proficiency with project management and productivity tools (e.g., MS Office, JIRA, Aha! or similar)
• Experience gathering, analyzing, and reporting project metrics and dashboards
• Comfort working in data‑driven environments and interpreting metrics to inform decisions
• Experience working with AI‑assisted delivery, forecasting, or analytics tools
• Strong business acumen with the confidence to drive accountability and decision ownership at senior levels.

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!