Senior Technical Account Manager

Role Overview

• EDB is hiring a Senior Technical Account Manager (Sr. TAM) for North America.
• The Sr. TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers.
• The Sr. TAM serves as a trusted technical advisor to ensure successful implementations and to ensure that the customers become a positive reference and continue their journey on Postgres technology.
• They are acting in a consultative capacity.
• Close consultative technical engagement with several large customers in North America.
• Establish a close working relationship with their customer’s senior technical leadership team and become their trusted advisor.
• Help EDB customers maximize the value of their Postgres investment.
• Assist EDB customers develop and deploy Postgres proliferation strategies.
• Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance and project management).
• Coordinate the interaction between EDB’s internal team members, such as: Professional Services, Field CTO, CSM, Technical Support, Account Team, and the customer.
• Maintain current functional and technical knowledge of the entire EDB product line.
• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements.
• Help to document best practices in developing and deploying EDB solutions.
• Function as a front-line technical resource for "best practice" and informal customer questions.
• Manage customer escalations and coordinate with the technical support team for faster resolution.
• Travel is required up to 25% percent of the time.

Requirements

• At least eight (8) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable.
• Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture.
• Knowledgeable about data analytics and AI/ML concepts.
• Experience with Kubernetes.
• Excellent analytical skills regarding technical and project management issues.
• Good understanding of strategic sales process.
• Well-developed organizational skills with an ability to manage competing client demands.
• Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel.
• Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred.
• The Sr. TAM is expected to complete the EDB Postgres Professional Certification within 6 months, and stay current in all EDB training and certification programs at all times.

Tech Stack

• Cloud
• Kubernetes
• MS SQL Server
• Oracle
• Postgres
• SQL

Benefits

• EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
• We provide access to CuraLinc to aid employees in health and wellness tips and practices.
• Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.