Senior Services Manager – Contract Performance Management

Role Overview

• Serve as a local liaison between internal/external organizations and your assigned customer(s) located in Jackson, MS, USA
• Own the customer relationship and contribute to the overall business strategy and growth
• Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
• Be responsible for managing the Outage planning and execution process and processing of Change Orders
• Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics
• Act as the Customer Advocate within the GE Vernova organization
• Provide leadership in owning and driving all emergent/forced outage matters to resolution
• Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules"
• Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure
• Responsible for contract performance related activities, typically tied to a customer site
• Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
• Provide support to manager and senior contracts personnel on assigned contracts
• Function as the liaison for the customer on contract matters
• Requires specialized knowledge within the function
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
• Interpret internal and external business challenges and recommend best practices to improve products, processes or services
• Stays informed of industry trends that may inform work
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
• Has ability to assess quality of information given and ask pertinent questions to stakeholders
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
• Uses multiple internal and some external sources outside of own function to help arrive at a decision
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
• Communicates difficult concepts and at times will have to use influencing skills to help others understand points of view

Requirements

• Bachelor’s Degree from an accredited University or College (associate's degree with 7 years of experience in the power generation industry)
• Minimum of 5 years of knowledge and experience within the power plant field services and/or Outage Management within the Power/Energy Industry

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off