Greet all clients in a friendly, positive manner
Receive all external client samples
Repack samples and arrange for shipments of all samples to the fixed labs
Coordinate with external providers such as courier services and hot-shots when required
Ensure proper daily communication of sample shipments to the fixed labs
Prepare bottle orders requests and coordinate delivery of bottle orders
Ensure supply inventories are maintained
Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements
Adhere to Bureau Veritas’ safety policies
All other responsibilities as assigned

High School Diploma
Experience in a laboratory environment is considered an asset
Ability to lift up to 40 lbs
Strong computer skills (Microsoft Word, Excel, Outlook etc.)
Excellent attention to detail
Strong communication skills (both written and verbal)
Ability to work independently as well as engage others when required
Energetic and keen with a positive attitude who thrives in a fast-paced environment
Recognize routine and non-routine problems and escalate to the Supervisor

Client Service Representative

Key skills