Valor GlobalRemote
Remote Customer Service Representative
United States
Full-time
2 hours ago
$16 - $50 USD
H1B Sponsor
Key skills
Basic computer literacywritten communicationAttention to detailTroubleshooting mindsetdigital systemsTime managementAdaptabilityReliabilityOrganizational skillsPhoenixCommunicationTime Management
About this role
Valor Global is a company that prioritizes its people and fosters a supportive culture. They are seeking a Remote Customer Service Representative to assist callers with inquiries related to state programs and online systems, providing clear guidance while adhering to established procedures.
Responsibilities:
- Respond to inbound calls from individuals seeking assistance with State of Arizona programs, online portals, or account‑related inquiries
- Provide general information, clarify processes, and guide callers through basic steps using scripted and approved resources
- Document interactions accurately within internal systems
- Navigate multiple applications to locate information, verify details, and support caller needs
- Follow standard operating procedures, compliance requirements, and quality expectations
- Escalate complex or sensitive issues to the appropriate teams
- Maintain professionalism, patience, and clarity when supporting diverse populations
- Protect confidential information and adhere to all state and agency guidelines
Requirements:
- Candidates must live in the immediate Phoenix Area
- Strong written communication and reading comprehension
- Impeccable attention to detail and organizational skills
- Ability to work independently and maintain a steady task pace
- Excellent time management and task prioritization skills
- Proven reliability and accountability in a remote or structured environment
- Adaptability to shifting priorities and evolving workflows
- Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
- Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently
- Confident using browsers, search engines, and understanding online safety
- BYOD: Bring Your Own Device: Minimum 16 RAM
- Minimum internet speed: 25 Mbps download / 5 Mbps upload
- Jitter threshold: Should be 15ms or lower — higher jitter may result in voice and streaming issues
- Speed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection quality
- Experience with digital document systems or email platforms is a plus
- Preferred internet speed: 50 Mbps download / 10 Mbps upload