Customer Service Representative

Role Overview

• Engages with clientele and responds to inquires via phone conversations and site email.
• Receives and places client media orders through the LIMS system.
• Works with Customer Service group and site management to improve internal and external customer service systems.
• Performs additional LIMS activities on an as needed basis.
• Performs additional administrative duties on an as needed basis.
• Adheres to Code of Ethics Policy.
• Compile and collate documents required for level 4 data packages.
• Maintain visibility on all in-house DoD work and communicate project updates to the clients.

Requirements

• Science B.Sc. or equivalent with 0-3 years relevant experience.
• Understanding basic chemistry would be an asset.
• Good customer services skills.
• Excellent interpersonal, verbal and written communication skills.
• Works with a high degree of accuracy.
• Positive outlook with an ability to work in a fast-paced environment.
• Good time-management, communication, multi-tasking and priority setting skills.
• Ability to adapt to a changing environment.
• Ability to work both independently and as part of a team.

Benefits

• Medical, Dental, and Vision coverage
• Company-matched Retirement plan
• Generous Paid Time Off and Company Holidays
• Life Insurance and AD&D coverage
• Paid Parental Leave Up to 10 Weeks for Pregnancy
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Optional life and pet insurance
• EAP and Total Wellbeing Lifestyle Programs
• Tuition Assistance and/or Professional Development
• Employee Discounts