Manager, Deployment – Dynamics 365

Role Overview

• Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects, including overseeing project responsibilities and schedules.
• Developing contingency plans for potential risks.
• Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.
• Carry “Voice of the Dealer” into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365.
• Develop existing teams talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc.
• Serving as a collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators and Caterpillar product and engineering teams.
• Facilitating meetings and discussions with Caterpillar Dealer and Cat Digital leaders to share continual update and full transparency of status on deployment projects.
• Lead and mentor existing team members to foster a high-performing Agile culture.
• Identifying, escalating, and tracking risks, issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality.
• Managing the Azure DevOps environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion.
• Being a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template.
• Giving strategic leadership to your deployment team and set working priorities.
• Achieving Enterprise set Deployment targets for each calendar year.
• Managing team T&E budget.
• Limited Travel required. (Up to 25% of working time)

Requirements

• ERP & Systems Knowledge (MS Dynamics 365 focus)
• Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
• Understanding of ERP configuration, security, and integrations with related systems.
• Awareness of Microsoft release cycles and ability to assess new features for business value.
• Knowledge of System product lifecycle management, including adoption and change management.
• Ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).
• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Knowledge of project management with Caterpillar Dealers; ability to plan, organize, monitor and control IT projects using appropriate technical resources.
• Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule.

Tech Stack

• Azure
• ERP

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement