Regional Manager – Hearing Care
United States
Full Time
1 hour ago
$60,000 - $80,000 USD
No H1B
Key skills
Communication
About this role
Role Overview
- Oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs)
- Provide guidance and support to the HCCs within the region
- Ensure the HCCs in the region receive the necessary training to excel in their roles
- Motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts
- Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
- Address performance issues proactively, providing coaching and conducting annual performance appraisals
- Supervise clinic inventory control processed
- Oversee the process for the insurance process and proper completion of patient Benefit Checks
- Monitor and evaluate transactional compliance duplication
- Provide comprehensive training to HCCs beyond initial on-boarding
Requirements
- Bachelor’s Degree preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with customers, physicians, clinical staff
- Experience with Sycle.net is a plus
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- 2+ Years in a health care environment is preferred
- Previous management experience preferred
- Previous training experience is preferred
- Previous customer service experience is required.
Benefits
- Eligible for Relocation Bonus!