You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly.
Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process.
Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site.
Requirements
Education
A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
MD-102 preferred
Technical Skills
Strong knowledge of Windows 10/11 and MacOS
Strong knowledge of Windows Server 2016, 2019, and 2022
Knowledge of Sonic firewalls, Datto networking and networking concepts
Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
Knowledge of Azure and/or AWS
Datto BCDR and/or SaaS Backup
Experience with Autotask PSA is a plus
Other Skills & Abilities
Exceptional written and oral communication skills required
Able to work independently and part of a team
Ability to Manage Time Effectively
Capability to lift and transport equipment weighing up to 50 pounds
Reliable Transportation
Tech Stack
AWS
Azure
Cloud
Firewalls
MacOS
Benefits
💰 Competitive salary: $30
$35/hour
🎯 Quarterly bonus eligibility to reward performance
🏥 Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans
📈 401(k) plan with 4% company matching and immediate vesting
🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
📚 Educational reimbursement for certification tests and access to company-supplied training resources
📱 Monthly cell phone stipend to support your connectivity needs
🤝 Team culture: Fun events and opportunities to connect with colleagues