You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly.
Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process.
Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site.

Education
A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
MD-102 preferred

Technical Skills

Other Skills & Abilities

💰 Competitive salary: $30
$35/hour
🎯 Quarterly bonus eligibility to reward performance
🏥 Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans
📈 401(k) plan with 4% company matching and immediate vesting
🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
📚 Educational reimbursement for certification tests and access to company-supplied training resources
📱 Monthly cell phone stipend to support your connectivity needs
🤝 Team culture: Fun events and opportunities to connect with colleagues

Systems Analyst – L2

Key skills