Architect forecasting excellence: Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability
Build early warning systems: Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention
Deliver actionable insights: Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans
Optimize the renewals engine: Partner with Revenue Ops and IT to design and implement process automations that reduce manual overhead and improve data integrity
Lead business reviews: Create and present high-visibility dashboards and quarterly business reviews (QBRs) that communicate performance trends to senior stakeholders
Champion data literacy: Set the standard for analytical excellence within the Renewals organization, mentoring others on best practices for tools like Salesforce and Tableau.

4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics
Advanced Salesforce (SFDC) Expertise: Deep experience building complex custom report types, dashboards, and calculated fields
Analytical Power-User: Mastery of SQL and Excel/Google Sheets for complex data modeling, trend analysis, and performance tracking
SaaS Literacy: Strong understanding of recurring revenue metrics (GRR, NRR, Churn, and Expansion)
Communication Skills: Proven ability to present complex technical findings to non-technical executive audiences
Education: Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.
An Ideal Candidate also has: BI Tool Mastery: Hands-on experience building and maintaining data visualizations in platforms like Tableau, Looker, or Sisense
Predictive Analytics Exposure: Experience using data science principles or statistical modeling to predict customer behavior
Change Management Experience: A track record of successfully rolling out new tools or workflows to a global, decentralized sales or renewals team
Industry Knowledge: Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments.

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
health benefits
much, much more.

Renewals Retention Manager – Renewals Strategy Specialist

Key skills