Own the product strategy and roadmap for Product Security across Zendesk Platform
Draft detailed technical PRDs for complex security primitives, including FAPI 2.0 implementation, mTLS handshakes, and PKI lifecycles
Lead product design and delivery for ML/AI‑powered security detection, runtime anomaly detection, threat telemetry, and integrations with SIEM/EDR/observability stacks
Define the security boundary for AI Agents
Partner with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to run threat modeling, security reviews, and ensure compliance and auditability
Launch enterprise‑grade controls and monitoring: robust authentication/authorization, fine‑grained RBAC/ABAC, audit trails, telemetry, incident playbooks, and customer configuration/visibility
Drive stakeholder alignment and product adoption
Measure success: define KPIs and iterate quickly to meet enterprise requirements
Guide other product talent

8+ years of product management experience
at least 4+ years focused on platform security, identity, API security, or related security products in a SaaS and recently in the modern AI environment
Deep working knowledge of modern security protocols and standards (FAPI 2.0, OAuth2/OpenID Connect, fine‑grained scopes, mTLS)
strong understanding of modern cryptographic controls and PKI
Practical experience designing Zero Trust architectures, MCP and A2A authentication flows, API gateway protection, and secure agenting/tooling patterns for Agentic AI
Proven experience building or shipping ML/AI‑driven security detection/response capabilities (threat detection, anomaly detection, behavioral analytics)
Demonstrated ability to translate complex security requirements into product requirements
Excellent stakeholder management and communication skills

Director, Product Management – Platform Security

Key skills