Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact
Train customers on various aspects of the Partnerstack platform
Document key decisions that will help guide the customers with future platform decisions
Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations
Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

You have experience in customer experience, project coordination, implementations or related roles
You are able to focus on new and effective ways to improve processes and provide value to the client
You are able to communicate effectively and succinctly to communicate value to customers
You have previous experience in the Partnerships space
You thrive in a fast paced environment, able to self-start and learn on the job
You Understand SaaS business and have an interest in keeping up with the industry
You work well on a team and can effectively manages stakeholder expectations
You can successfully prioritize competing tasks
You have true attention to detail and affection problem solving abilities

Onboarding Consultant

Key skills