Senior Business Solutions Architect

Role Overview

• Design, build, and maintain solutions across a number of tools, with a strong emphasis on hands-on execution and delivery
• Own and execute day-to-day technical work, including:
• Automation development
• Integrations
• Data flows
• Troubleshooting and production issue resolution
• Implement and support integrations and workflows across tools such as Salesforce, Marketing Cloud, Braze, BigQuery, Hightouch,, SendGrid, Zapier, as well as internal systems
• Write, maintain, and optimize SQL queries and data pipelines to support operational and marketing use cases
• Build and troubleshoot API-based integrations using tools such as Postman, REST APIs, webhooks, and middleware platforms
• Collaborate closely with Marketing, Customer Support, Product, and Engineering stakeholders to understand requirements and deliver reliable, scalable solutions
• Lead technical delivery for projects, serving as the primary technical owner from implementation through support
• Proactively identify inefficiencies, risks, and improvement opportunities in existing systems, and recommend practical, incremental enhancements
• Support and improve deployment and release processes using tools such as GitHub, Gearset, and CI/CD best practices
• Work within Jira Core, Jira Product Discovery, and project management tools (e.g., Monday) to track work, prioritize tasks, and communicate progress
• Leverage AI tools to improve productivity, automation, analysis, and solution development where appropriate
• Produce clear, maintainable documentation to support knowledge sharing, onboarding, and long-term system maintainability
• Support the growth and development of team members over time through technical guidance and knowledge sharing as needed

Requirements

• 5-10 years experience working in technical, systems-focused roles, with a strong track record of hands-on execution and ownership
• Strong experience with Salesforce, including platform configuration, automation, integrations, and troubleshooting in a production environment
• Working knowledge of Marketing Cloud or similar marketing automation platforms, including data structures, journeys, and integrations
• Experience working across a broad technical stack, with familiarity in several of the following (expertise in all is not required):
• Salesforce
• Marketing Cloud (HTML/CSS knowledge)
• Braze
• BigQuery
• SQL
• Hightouch
• SendGrid
• Zapier
• Jira (Core and Product Discovery)
• GitHub
• Gearset
• Postman
• Strong understanding of integration patterns, APIs, data synchronization, and system-to-system communication
• Excellent troubleshooting and debugging skills, with the ability to independently diagnose and resolve complex technical issues
• Comfort working in environments with ambiguity, competing priorities, and evolving requirements
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
• A proactive mindset with a desire to identify ways to improve reliability, efficiency, and scalability.

Tech Stack

• BigQuery
• Cloud
• SQL

Benefits

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader