Building and maintaining strong relationships with pharmacy providers, addressing escalations, and facilitating effective communication between the pharmacy and the organization.
Manage and resolve pharmacy escalations by gathering the necessary information, collaborating with internal teams, and coordinating subsequent follow-up communications.
Resolving any issues or conflicts that arise between the organization and pharmacy providers. This may involve investigating complaints, conducting root cause analysis, and working collaboratively with internal teams and providers to find effective solutions.
Helps orchestrate incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are accurately triaged, tracked, and resolved within a timely fashion.
Act as the administrative owner of the Pharmacy Network Jira board, routing tasks to the appropriate teams to ensure swift resolution of network issues according to established SLAs.
Assists in managing the end-to-end network satisfaction survey, preparing materials and targeted questions, distributing to external partners, monitoring response rates and translating feedback into actionable improvement plans.
Escalate pharmacy concerns internally and to help solve complex issues.
Assist with building out a Knowledge Base and contribute to our ongoing process improvement efforts.

High school diploma or equivalent is required. Some college coursework or a relevant certification is a plus.
1-2 years of focused administrative support experience in a healthcare, compliance, or credentialing environment is highly preferred.
Exceptional organizational skills and meticulous attention to detail, with a proven ability to manage multiple priorities and meet tight deadlines in a fast-paced setting.
Strong proficiency in Google Workspace and Microsoft Office Suite (especially MS Excel/Google Sheets) and the ability to rapidly learn new enterprise software (e.g., Jira).
Outstanding written and verbal communication skills essential for clear correspondence with network providers and internal stakeholders.
A self-driven, motivated, and highly proactive individual who takes initiative to anticipate needs and problem-solve independently.
Proven capacity to identify and resolve complex administrative issues, escalate concerns appropriately, and recommend effective process improvements.

Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family.
Fully paid Life insurance and Disability benefits
3 weeks PTO
401(k) Retirement Savings Program
Flexible Spending Benefits
Generous Paid Parental Leave benefits
Professional development, training and career growth opportunities
Well-stocked kitchen in office locations

Pharmacy Network Support Associate

Key skills