Support the operational execution of assigned accounts, with a strong focus on onboarding, implementation support, migrations, and tooling setup
Coordinate onboarding, delivery, and adoption milestones across regions and internal teams
Partner with Senior Account Managers to support day-to-day client needs and operational requests
Monitor SLA performance, track operational KPIs, and help maintain dashboards, Salesforce records, and reporting to support account health and QBRs
Help coordinate cross-functional issue resolution and support root cause analysis and corrective actions when operational issues arise
Capture and document client feedback related to workflows, tooling, and operational gaps to share with Product and Engineering

Experience in account management, customer success, operations, or client-facing support roles
Strong written and verbal communication skills with a detail-oriented and highly organized approach
Ability to manage multiple workstreams and stakeholders in a fast-paced environment
Comfort working cross-functionally with internal teams and externally with customers
Basic analytical skills with experience supporting dashboards, reporting, or operational metrics
Experience working with CRM tools (such as Salesforce) and Google productivity tools
Nice to have: experience in corporate travel, SaaS, implementations, migrations, or globally distributed client environments

Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
Pre-tax flexible spending account options for health, dependent care and commuter expenses
Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
Up to 26 weeks of parental leave
Monthly cell phone/internet stipend
Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more

Account Manager

Key skills