About this role
Role Overview
- Contribute to the overall success of IAH through increasing education and awareness of IAH programs, community outreach and special events, and handling incoming calls.
- Support operations through outreach calls to clients when needed to enhance continuity of care.
- Support program operations by answering incoming community calls and providing program eligibility information
- Record information obtained from all interactions into electronic documentation (on a monthly task list and, when needed, on a tracking spreadsheet)
- Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information
- Maintain the member‘s right to privacy and protect SCAN operations by keeping information confidential
- Inform the community and potential clients about IAH services utilizing approved presentation materials
- Identify and maintain a guide of community resources This includes leading presentations, group and one-to-one meetings, and responding to incoming phone calls
- Contribute to team effort by accomplishing related results as needed
- Represent IAH at local events involving older adults, such as health fairs, educational events, community-based organization events, senior expos, etc
- Supports IAH operations through outreach calls to clients
- Establish, develop and cultivate relationships in the communities IAH serves
- Identify new and relevant organizations to approach, initiate contact, and work to build partnerships and relationships
- Educate and communicate to external audiences about IAH
- Assist with ad-hoc projects and client follow up calls, as directed
- Communicate with respective program supervisor on intakes, wait lists and enrollment goals
Requirements
- Associate's Degree or equivalent experience
- 0-3 years of related experience.
- BILINGUAL
- Must be bilingual in English/Spanish
- Speaking & Writing.
- Performs work under direct supervision.
- Handles basic issues and problems, and refers more complex issues to higher-level staff.
- Possesses beginning to working knowledge of subject matter.
Benefits
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year
- 1 floating holiday
- birthday off
- 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement