Key skills
CRMCommunication
About this role
Role Overview
- Set up trucking accounts for new clients
- Maintain accurate records of client information in CRM and tracking sheets
- Dispatch LTL (Less-than-Truckload) and TL (Truckload) shipments for pickup
- Coordinate directly with carriers to confirm pickup and delivery schedules
- Monitor shipment status and proactively communicate updates to clients
- Track shipments daily and provide status updates
- Coordinate with brokers for customs clearance when required
- Review rebills and resolves disputes related to GTZ shipments
- Prepare and send freight quotes to customers
- Respond to customer inquiries regarding rates, transit times, and shipment updates.
Requirements
- 3+ years' experience in logistics, freight brokerage, trucking operations, or dispatch support
- Strong understanding of LTL and TL shipment processes
- Experience coordinating with carriers and customs brokers
- Familiarity with freight billing, rebills, and dispute resolution
- Strong organizational and multitasking skills
- Excellent written and verbal English communication skills
- Neutral or near-native English accent
- Ability to work evening shifts reliably
- Detail-oriented with strong problem-solving skills.
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!