Director Customer Experience Operations
United States
Full Time
2 hours ago
$136,400 - $187,500 USD
No H1B
Key skills
LeadershipCollaboration
About this role
Role Overview
- Define long-term CX Operations strategy
- Oversee customer lifecycle processes for efficiency
- Act as liaison between CX and internal partners
- Lead annual CX planning cycle
- Establish and monitor key performance indicators
Requirements
- Leadership skills in Customer Experience Operations
- Strategic aptitude and analytical skills
- Strong operational skills
- Collaboration with global leaders
- Experience with CX technology stack
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan