Key skills
AIAnalyticsCRM
About this role
Role Overview
- Lead a 5 person Operations team that builds, QAs and launches hundreds of high quality CRM campaigns per year
- Partner closely with the Consumer Lifecycle team to ensure each campaign has the right staffing and has completed all required steps prior to launch
- Ensure campaigns are delivered on time to the end-consumer, with high quality and excellent craft
- Responsible for team’s high quality campaign delivery rate goal
- Collaborate with Martech, Product and Analytics to identify opportunities for further improvement across Campaign Operation processes and tools
- Report to the Head of Cx Campaign Operations
Requirements
- 5+ years of experience in Retention Marketing, Marketing Operations, Martech or Lifecycle Marketing, with at least 2 years leading 3+ reports
- Hands-on experience with Braze or a similar ESP
- Ability to apply AI tools to improve operational efficiency or campaign quality
- Familiarity with other marketing automation tools is a plus
- Proven ability to lead and develop high-performing teams
- Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously
- Ability to interpret data and analytics to inform decisions
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program